Deliver Instant Support
Across All Channels
with
ORPIX AI-Powered Helpdesk
Streamline customer interactions with AI-powered automation and provide real-time support across WhatsApp, Facebook Messenger, Instagram, Line, and Telegram
Your support team deserves an upgrade
ORPIX Helpdesk - the ticketing platform that supports your team,
so they can support your customers.
Say goodbye
to complicated and embrace a new era of seamless, efficient, and
customer-centric support with ORPIX
Track, prioritize, and solve customer tickets
Organize your tickets the way you want with the amazing kanban
view. Get an instant overview of
your team's
workload and check the status of a ticket based on your custom
tailored SLA rules
Key Features of Orpix
AI-Powered Helpdesk
AI Chatbot for Instant Responses, Let our AI chatbot handle the most common customer queries. Customers can get answers instantly, without the need for human intervention
Omni-Channel Messaging, Manage all customer interactions from a single interface, whether they’re coming from WhatsApp, Facebook Messenger, Instagram, Line, or Telegram
Smart Ticketing System, Automatically generate support tickets for more complex issues. Ensure that every inquiry is routed to the right agent or department for follow-up
Real-Time Analytics, Track the performance of your customer support team and measure key metrics like response times, resolution rates, and customer satisfaction across different platforms
Personalization with AI, Leverage AI to offer personalized customer interactions. Our system can recognize returning customers, recall past conversations, and offer relevant solutions faster
Multi Channels,
Out-of-the-box
Optimized for Productivity
SLAs, Automation, Templates, and Canned Responses.
• Create your SLA rules and let Odoo take action
automatically.
• Automate emails or actions at different
stages of ticket resolution.
• Define dynamic email
templates to automate the most common responses.
•
Escalate tickets to your manager in just a click.
•
Invite experts into a live discussion.
• Use canned
responses in live chat for instant answers.